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We truly appreciate your cooperation and patience regarding the congestion situation."
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The timing at which the free game time will be provided, as well as any additional extensions, will be announced at a later time. Furthermore, we may give additional free game time depending on further developments on the congestion situation.
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"This also includes players who are currently playing on the 30-day free play period included when registering the full version of the game and those with multiple accounts. "Considering that we are asking players to wait in queues for extremely long periods of time and the ongoing situation making it difficult to play normally, we have decided that during the official release of Endwalker on December 7, we will be granting 7 days of free game time to all players who own the full version of the game and have an active subscription," explains Yoshida. While the post itself doesn't offer any outright solutions to these problems, Yoshida does recommend that players use a hard-wired internet connection to improve stability where possible.Īs well as explaining the issues present within the game, Yoshida was also quick to address what compensation the studio would be offering fans in light of the current situation.
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Players receiving error 2002 can either experience the issue if the login queue reaches its cap of 17,000 players or when their internet connection experiences a moment of network instability. While errors 4004, 5003, and 5006 occur due to connection timeouts as a result of waiting in the login queue for extremely long periods of time, error 2002 can be caused by two different problems. In the post, Yoshida spoke further about the causes of these errors before explaining that the team is working hard to address the congestion situation. A number of players attempting to access Endwalker have been thwarted by various errors codes including the infamous error 2002, as well as errors 4004, 5003, and 5006. Issues began cropping up in the game following the early access release of Endwalker last week.